So I was one of the guys who bought two Kindles when the device came out. I wanted one to be for reading purposes and another one to give away as a present. Let’s say things didn’t work out the way I expected and I had to keep the second Kindle too. Boy that was the right decision. My first Kindle stopped functioning properly a couple of months ago, and like any buyer I assumed that Amazon would have a repair service for Kindle. To my surprise, the Amazon folks told me that there was no such service or repair facility.
I took it upon myself to repair my Kindle by myself. I used a repair guide to help me through the way. In the end, I ended up having to recycle my old Kindle (I broke the screen by accident). But here is the moral of the story. It would be unthinkable for a company such as Amazon to not repair their own product. I would even take a $100 discount to trade my old Kindle in for a new one (or for a few books). Can you imagine Apple not providing support for the iPhone? It’s unthinkable.
Your take: as good as Amazon is in taking care of their customers, is it logical to pay $350 fee for a device that won’t be supported once broken? What would you do if your Kindle stopped functioning properly?