It’s not something new and people have been complaining about it for a while. Amazon has had a very ambiguous approach towards dealing with Kindle repairs and Kindle refunds. The device comes with a 1 year warranty which will protect your gadget against everyday wear and tear. At the same time, Amazon has refused to replace Kindles in the past and has made folks pay $180 or more to get a refurbished Kindle to replace their original gadgets. As far as repairing Kindles goes, Amazon has not really made any progress. If you have missed it, the piece on Kindle repairs is the most visited page on this blog. People want to know how to get their Kindles repaired without having to jump through the hoops.
It seems one man is not ready to concede anything to Amazon. Cracked Kindles are real folks, and they happen everyday. I would understand Amazon not replacing a Kindle that has gone under a truck, but if you are a reputable business and ship a case that damages your top gadget, you should replace Kindles without charging any money. There are many ways to crack a Kindle, and it’s understandable that Amazon is skeptical about all these cases. But one would hope Amazon is doing its homework and trying to figure out what behind these incidents.
Unfortunately, lawsuits are part of our everyday life (or that’s what it seems). The latest class action lawsuit won’t be the last. At the same time, Amazon has put itself in a very bad position by being passive about its after-sale support. I am sure Amazon will get it right eventually but till then we are going to see a lot of unhappy Kindle owners.