#1dale brownNovember 23, 2010, 9:33 pm

I am having the same problems as above- 1st with the Kindle 1 and now with the Kindle two- within a few months of the basic 1 year warranty running out-the screen with no drops-no spills -no pressure put on screen-lines appear and it freezes up
We were one of the 1st to get the Kindle 1 at almost $400 so when it happened to that version – we thought ok so they have improved it- we got a Kindle two for almost $300-to have the exact same problem
now we are being offered a replacement – great deal to get a new Kindle 2 at a discounted price from $269 = ok what is wrong with this- the Kindle 3 world wide is only $189??? ok so I settled on the Kindle 2 to get back to my over 400 books not read- does not come when promised- call again and after another 1 1/2 phone call to customer service- told it will be shipped out- shipped today at a higher charge to me than qouted- Anyone in charge of Customer Service at all?
I have talked so many people when I traveled into a Kindle -Hope I never run into them when they have problems-

#2LMRSDecember 3, 2010, 8:37 am

Kindle broken screen, GPS broken screen, iPhone other smart phone screens —- when they broke the vendor CANNOT/WILL NOT repair the touch sensitive screen/linings that is UNLESS you pay $$$ per month insurance on these items ……..
ALL TOAST

#4CaboralDecember 16, 2010, 4:09 am

I have bought a Kindle in December 2010 in the UK. For a domestic accident it has broken the screen. Could you recommend me any reliable place that I can send the unit for repair? Sincerely, Caboral

#5david rackDecember 23, 2010, 5:26 pm

I was out of warranty on my Kindle 2 and had a screen which suddenly lost the words on the upper 1/8 of the screen – after I lent it to my son – so I don't know if it was dropped. I called the Kindle help line and they were very helpful. They are sending me a replacement in exchange for my broken one for $89 and free shipping. The prices on new Kindles are only about $139 but saving $40 is $40. The service agent said they can fix some of them after they are returned but they consider it is better to send a new one ummediately in case it is not reparable. Looks like Amazon is getting more customer sensitive as of Dec 2010
Dave R

#6KenDecember 28, 2010, 1:49 pm

I just had the best experience ever with a repair service after calling the 1-866-321-8851 number posted above. My wife's Kindle has black lines on the screen which I'm guessing means it was broken after being dropped from about 18" to the floor. After reading this Blog I assumed I would be given the run around by Amazon and have to buy a new one. But to my surprize: The Amazon representative was pleasant and after I told him I needed to find out how to repair my $489 DX model Kindle that I purchased over a year ago he told me that it was still under warranty and they were shipping one out over night air today! I have just had my faith in Amazon restored!

#7Tom SuttonJanuary 5, 2011, 10:36 pm

Well, I'm having the same problem as everyone else, screen freezing up and nothing i do fixes it. My kindle2 is less than a year old and my problem is that I bought it used on ebay and now i'm wondering if I am still covered under the manufacturers warranty. And to add insult to injury I just purchased a book the day it went bad. Guess I will call Amazon and see what happens. So disappointed!!

#8D RowlandJanuary 6, 2011, 6:39 pm

I take it by reading your complaints that there is no one in these United States of America that can do repair work to a Kindle. My father, being almost blind, forced the electrical plug into the base and broke or stretched the prongs so that the electrical cord will not stay attached to the base for charging unless you sit there and hold it. I would love to get it repaired for him. He has the largest one available so we spent over $500 for nothing?? With the new large fonts, he can read it under his special floor lamp and his Kindle is the last activity he can do other than sitting and waiting on death to knock on his door. Seems that someone out there would have opened a repair store for Kindles by now. Is there any legitimate repair shop that can help????

#11MCTJanuary 9, 2011, 8:27 pm

After the warranty is over, reality sets in, and Kindle repair service, or lack of, is a complete disappointment to customers. If The K were an Apple product, it would have been engineered from the git-go to avoid such an extremely sensitive screen that it has no flexibility to take the normal wear and tear of everyday life. To would-be buyers, let this be a Kindle Kaveat Emptor: Kindle Buyer, Beware! Bad thinking, Jeff Bezos- all those nice fuzzy intro letters we received on our brand new Kindles promised a better future than this. I'm going ipad.

#12KellyJanuary 11, 2011, 7:55 pm

My kindle was fantastic. Hence the past tense. A product of this price should not be so fragile. If I can't tote it around with me, then it is of no use. The whole concept in this product was reading wherever whenever. However, this is not possible as I have learned just moments ago that being jostled by a kid or house cat can kill it forever. The screen is now frozen on Harriet Beecher Stowe. Oh joy. I dont even get to finish my book. Of course the cost to fix it is almost as much as buying a new kindle. I will not be purchasing another after I have realized this immense issue. Of course I am not the only one, this has happened to hundreds of people. It only gets worse, Amazon offers no team or such that can fix it for a fee. Amazon is offering no customer supposrt, and I will never buy, or suggest a product of theirs again. Hundreds of people, literally, have asked wheter I suggest the Nook or Kindle, Nook all the way. I know of a Nook that has been able to survive an 8 year old!

#14mikerochApril 17, 2011, 3:03 pm

Try doing a HARD RESET:

1. Unplug Kindle from power adapter or computer.
2. Slide and release the power button. The LED light that surrounds the power button will display green for two seconds.
3. Shut down Kindle by sliding and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.
4. Turn on the Kindle by sliding and releasing the power button.
5. If Kindle is still not working, you can perform a hard reset by sliding and holding the power button for 15 seconds.
6. If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.

#15RaphaelNikolaiJune 20, 2011, 10:14 pm

i think you shouldn't attempt to repair a kindle, or any other electronics for that matter, without any experience or knowledge.

i have seen another post on this subject which still recommends Amazon's repair services.
http://www.servicerepair.us/kindle-service-and-re…

#16SammyJuly 20, 2011, 1:52 pm

Hi,
I sent my broken Kindle to a company called PSR, Inc. They repaired it for $79.00 in 1 day

#17mflemingAugust 6, 2011, 12:12 pm

i got my kindle as a present and a few months later i was reading it while multitasking and so then the screen broke accidentally and i checked the pamphlet of the warranty and then it said it doesn't apply to anything accidental or damage done by fires and such that seems pretty stupid to do though cuz of a lot of angry customers who wont buy more products from them and even stupider to not make a store for repairs so as to keep happy customers but noo they don't have one they just want to take as little responsibility as they can so that they can get out of helping you and you end up buying another one if you think about it your probably better off sticking with apple and such cuz they HAVE repair stores.

#18Strider SpinelAugust 26, 2011, 5:42 pm

my kindle is almost one year old, and someone in my house drop it, but no one would admit it: the first time i saw this some part of the carcass was disjointed and when i turned it on, it took a while to show my files, and even showed a progress bar with the tree image on bakcground… since then, some times it work fine, but others, it just won't turn on at all… unless i leave it charging for a while…. DAMN!

#19Dave CottlehuberNovember 19, 2011, 3:37 pm

My experience is totally contrary to those above – what a relief!!

My wife dropped her kindle DX and the screen is cracked, and is no longer displaying correctly. It's less than 2 months old so we were pretty disappointed. It was absolutely our fault and I'd not expect any equipment to survive that fall.

We used Amazon's online chat, and in about 30 minutes, the support people advised us they would be sending us a replacement Kindle DX, and a pre-paid voucher to return the original broken one back to them.

There are few firms these days who would consider doing this – outstanding service.

Needless to say I'll be looking forwards to adding a Kindle Fire and/or Touch once the initial reviews and hooplah settle down.

Dave

#20RichardJanuary 9, 2012, 1:32 am

My kindle is 1 year and 1 month old as well and is a nice sturdy cover. It dropped off our bed which is about 30" onto a carpet and now the screen is all blitzed. I've tried resetting and nothing. Looking for a repair place I came across this site. I am extremely disappointed at what I Have read and learned here. i wonder if the Nook has the same issues and no way to repair them.

#21dave pettigrewJanuary 22, 2012, 8:43 pm

another dissatisfied kindle customer. i have a kindle keyboard that's 15 months old. screen went blank with horizontal & vertical lines. kindle will replace but only for $85. i don't want to buy another one, i want them to replace it. Apple would NEVER do this to their customers. amazing that a company like amazon does this. they just lost another customer. it's a shame too because it was a pretty good product.

#22David MJanuary 31, 2012, 6:22 am

Can some tell me how to reset a Kindle? I dropped mine the top of the screen is greyed out. I want to give it one try on the reset.