#1KarenDecember 3, 2008, 1:02 pm

There is a one year warranty – and most people got any malfunction replaced for free the first year (they received a new or refurb unit), even people that dropped them or ran over them with cars. You could also purchase insurance (if bought within 30 days) specific to the Kindle or add it to your home policy.

The problem is that at $300, it often simply isn’t feasible to fix electronics anymore, other than swapping out a battery or another simple fix. It’s especially a problem on sealed boxes (the Kindle can at least be opened). And your experience with the screen shows one reason they don’t really try (having been charged to replace a laptop screen that was broken by the repair service, they often have you over a barrel once it’s broken, as they have your unit and essentially hold it for ransom). I suspect they don’t even repair broken ones returned under warranty, just test and either resell as a refurb or toss into a recycle bin.

#2michael hamsonJanuary 1, 2009, 2:23 am

I live in Australia. My Amazon kindle screen broke in my suitcase and I wish ti have it repaired. What do I do please. It is six months old. Thank you.

#3P. RadJanuary 1, 2009, 5:59 am

@Michael:

Sorry to hear that. You really have 2 option. One option is to find a broken Kindle and repair it yourself. But really, if your Kindle is only 6 months old, you are better off contacting the guys at Amazon and asking to take care of it: https://www.amazon.com/gp/help/contact-us/kindle-help.html

Where did you buy your Kindle from?

#4Beverly CookMarch 16, 2009, 8:36 am

The screen on my Kindle no longer functioning. The only answer I got from Kindle was an offer to sell me a refurbished Kindle for $180.00 or a new one for $359.00. There was also a warning not to get it repaired by anyone else. When I asked if this was a common problem the reply was “Oh no, we never hear about that.” I always thought that Amazon was a good company; very customer friendly, but I have changed my mind. Back to books for me!

#6Beverly CookMarch 31, 2009, 7:38 pm

I bought the Kindle in February 2008. The screen is not cracked. It is totally frozen with plaid-like rectangles in the upper half. Resetting only makes it worse. So nothing works-it is a lost cause.

#7kateMay 17, 2009, 3:32 am

another unhappy kindle user. mine dropped from a height of about 16 ” and the screen is broken. this is not covered under the one-year warranty. I’m calling back today. I’m not sure that $180 for a refurbished one, which could have its own issues, is a good solution.

in response to the above post which said

“There is a one year warranty – and most people got any malfunction replaced for free the first year (they received a new or refurb unit), even people that dropped them or ran over them with cars.”

this was not my experience. (my kindle was purchased 2.5 months ago). i am another person with a $350 brick.

#9allisonMay 17, 2009, 4:01 pm

I am also another unhappy kindle user. Mine dropped off my lap and the screen is broken. Amazon was no help and i actually spoke with a “leadership team member” who told me i should take better care of my things. Who is going to pay $200 more for something they just bought..with no guarantee it can’t happen again. I am yet another person with a $350 BRICK!!!

#11Rob WhiteMay 22, 2009, 11:24 am

My wife bought a Kindle for my birthday last year. Within 6 months there was screen burn (although Amazon won’t call it that). I called and the Kindle was replaced within 2 days. Fast forward 5 months and the same thing happened. I tried calling support but was put on hold for 30 minutes and hung up. When I called again this week, I was told my warranty had expired 90 days after receiving my new Kindle. However, in the box was another one-year warranty. When my wife and I both called on separate occasions to talk to people, she was cursed at because the Indian man could not understand her and I was treated very poorly. For 180 dollars, I could have a replacement Kindle. I think this is unfair since when I originally had the Kindle replaced, I was told by the woman on the phone that I could have the Kindle replaced at any time. She never mentioned a 90 day period. Secondly, I believe the second one year warranty should be honored since it was in the box. I am very disappointed in Amazon and will not give them any more business.

#13Celeste GantzMay 25, 2009, 1:28 pm

If they can’t or won’t repair Kindles for their customers, where do they get the refurbished ones? Doesn’t refurbished imply a repair? Why can’t they refurbish the one I own? I’d gladly pay a refurbishment price if it included repairing my burned e-Ink screen.

#16S. MillerMay 28, 2009, 5:30 pm

Add one more Kindle BRICK owner to the list. I am very disappointed in Amazon. I spilled about a quarter cup of water on my Kindle – caught it immediately and dried the device as best I could. My Kindle is now crazy – types on its own, changes pages randomly, and the toggle curser no longer works properly. HOW FRUSTRATING. I received this as a gift from my kids only 2 months ago and DO NOT want to have to pay $200 for a refurbished. UGH.

#18whitneyMay 30, 2009, 3:17 am

i’m a 12 year old with a broken kindle when i turned it on the screen only showed half the page and the other half was kind of plaid looking it’s got better when i turned it off and im afraid my dad will get angry because when hes angry theres literaly smoke coming out of his head im waiting till visiting my mom (parents are divorced) to have help and i will make up an excuse and tell my dad it didnt work on the plane i wish he realy knew how bogus this is but i have enough money to buy a new one but itwon’t be on my dads account so I HATE AMAZON KINDLE!!!!

#19KRossJune 1, 2009, 10:59 pm

I bought my mom a kindle 2 for christmas. After waiting 2.5 months for it to arrive, she used it about 60 days and it was knocked off her desk. It fell maybe 2 feet to the floor. Now the screen is fried. After calling Amazon twice, being nice once and rude the second time, on phone for 15 minutes, they will do nothing to fix it. They did offer to sell a refurbished one for $200 but I might as well buy a new one. I work in high end customer service and I can guarantee we would not be in business if we treated our customers this way. This is terrible. They should seriously take notes from the guys over at Apple. VERY PISSED OFF and extremely disappointed in what I thought was a great company. I understand they are clearly not anything compared to the Apples and Microsofts of the world, but If the are going to sell it, they should be able to fix it!

#21RhondaJune 18, 2009, 1:58 pm

P.Rad, did you have the extended warranty? My Kindle was a gift and I didn’t get the warranty within the first 30 days which is the only time period to get it. Mine dropped from about 16″ and now the top part of the screen is greyed. If I could scroll down I could read around it but since you can only go page by page I can’t read the first inch on all pages. They offered to replace with a refurbished model for $200 but said a) it would not be mine and I don’t want another unit that was returned and possibly inherit their problems b) i cannot get the extended warranty after paying the $200. This is the worst support model I have ever heard of. Customer Support was incompetent. I am hoping someone eventually provides a repair service since their is obviously a demand.

#23L RobinsonJune 21, 2009, 8:01 pm

After reading comments on this and other websites I called Amazon service (I stepped on mine and damaged the screen even though it was in a soft case), and they are sending me a NEW (not refurbished) replacement Kindle for $200, and ask me to return the old one. This seems reasonable, although I doubt anyone realizes the vulnerability of the screen in the first 30 days when one could purchase the extended warranty. However, it seems that the product is a bit too fragile as currently designed, and certainly is not suitable as a gift to a child, can’t be tossed into a backpack or purse without a substantial case. Amazon should sell it with a case, preferably one with a rigid front, and should prominently display a warning that the screen is very fragile.

#25EileenJune 27, 2009, 1:56 pm

Ditto for me. My Kindle 2 is approximately 3 months old. I dropped it in the airport, it was zippered into a soft sided case. It fell square on its back. Nothing broke outwardly, but when I turned it on, the screen showed half stripes and the other half was frozen. Resetting it did not help, customer service will only sell me a new one for $200. I posted my experience on Amazon’s kindle discussion page and was immediately attacked for expecting Amazon to replace it free (I didn’t), yada, yada. Turns out, they get quite a few of these complaints all the time, and it seems some people are quite defensive.

Seems to me, these gadgets are way too fragile especially for a device marketed to schools and one with its own “drop” video. You can’t repair it or replace it (within its warranty), you have to buy another one. Total bummer. Frankly, I thought the thing was going to be tougher than it was. $200 is a better price than purchasing it for $395 again (plus the $40 for the case) but really, for a total of nearly $640 – this seems like ALOT of money for a reading device that may break again. Maybe I’ll stick to paper.

#26AngelaJuly 1, 2009, 3:09 pm

I did not have this experience at all! My Kindle 2 arrived 2 weeks ago on June 16th. The screen in the right hand corner is plaid like others explain. I called Kindle and waited less than a minute to speak with someone in America. They are Fed Exing one to me tomorrow. I do not have the extended warranty, but being that my good karma probably just got used up, I think I will be purchasing it! The Kindle is truly remarkable, but very fragile. I now realize how little it takes to create a problem. Handle with care!

#27SSinghJuly 22, 2009, 7:08 pm

My kindle wasn’t covered under warranty because of waterdamage and I sent mine to a third party portable electronics company (http://www.portatronics.com) and they got it up and running for me again for $99 just fine. The only other option if you’re tech savy you can google for take apart guides and try to replace the broken part yourself.

#28S deSistiJuly 24, 2009, 9:51 am

I just had the best experience of my life with a phone conversation with the Amazon Kindle repair service.. My Kindle 2 froze. I called the Amazon repair service number( 1-866-321-8851). The rep. asked a few quuestions we did some testing and he said It’s not working
, we will replace it. It took 10 min. In seconds I recieved emails for a new Kindle and direction for UPS service. This was great.

#29Lia McKenzieJuly 24, 2009, 10:57 pm

I too am a very unhappy kindle user. It seems that Amazon considers Kindle to be a disposable product at a steep price of $399. I first bought the original kindle in January of 2008. In August, my kindle broke and they very quickly replaced that kindle. Now, it is July and I am past the 1 year warranty and the only option to me is to buy another kindle at $180 or buy the new one at $299. Amazon’s stand is that I am out of warranty. I understand that I am out of warranty, however, based on my experience and apparently several others, the product is defective as it breaks out completely even before the 1 year (if you are lucky so you are still within the warranty period) or immediately after. It is too bad that those of us whose kindle breaks down completely after a year have no other option but to throw away our kindle. I wrote Jeff Bezos and I got a reply from executive customer relations that they were sorry that they could not make any exceptions and that all they could offer was for me to buy the refurbished kindle at $180. Now, why would I spend more money on a product that definitely does not have any credibility? It is definitely disappointing that Amazon does not stand up for its product. I did not know that the kindle was a dispossable product. Obviously, for Amazon, it is.

#30Mary JoAugust 3, 2009, 11:36 am

Not only do I have a broken Kindle ( it was not dropped) but Amazon is holding my books hostage. I would really like MY books, but Amazon is not offering anything. I asked if a could return them, but according to their return policy, I’ve had them too long. They won’t even respond to my e-mails. I have been polite, but firm. I won’t be dealing with them anymore for anything.

#31madelineAugust 5, 2009, 6:31 pm

I bought my kindle for about $400 one year and one month ago. I loved it. I told everyone with ears that it was the best thing i ever bought, demo’d it for strangers, encouraged people to buy it. I carried it with me everywhere.

About two days after the one-year warranty expired, the screen began to fail. Just a line here and there on the screen. Then a few more. Then a few more. Yesterday, when I turned it on – just one little square of text showed in the upper corner.

I contacted Amazon. Sure enough, the answer is “too bad. your warranty expired. give us $180 if you want your kindle to work.”

Then I got online – and saw just how many people had the same experience.

I think that Amazon should sell this as a really awesome one-year product. Like a subscription.

It’s funny, I knew it felt cheaply made but I really didn’t think it WAS cheap. Turns out, I was wrong.

I’m more sad than angry. I believed in this product. I don’t anymore. And now that sony has announced that their ebook is $199, it’s hard to justify giving Amazon more money. I just don’t trust them anymore.

#32barbaraAugust 8, 2009, 8:22 pm

i dropped my brand new kindle, picked it up and it didn’t have so much as a scratch on it but the screen was all covered in horizontal and vertical lines. the technician told me how to reset it but it didn’t work and finalloy the screen froze so i sent it back with an amazon label but correspondence from the head office tells me that amazon is not going to do anything about repair or replacement and that i can pay $200 for a refurbished one. jThe Kindle is a lemon of a product. it’s so fragile you need to keep it in a padded case at all times and read it in a padded cover so it doesn’t get jarred if dropped. i noted the DX model has rubber on the back to lessen impact and help impede sliding off of ones lap or table or bed. they should have done this to the kindle2. no repair service is hard to believe from a company like amazon.

#33BarbaraDAugust 10, 2009, 2:59 pm

Suddenly my Kindle screen died two days ago (resetting couldn’t fix it; I stil had the weird lines on it). I was distraught. But since I am still within warranty, Amazon is sending me a new one – Hooray for warranties!

#34bglassmanAugust 13, 2009, 11:49 am

I need to know if the Kindle 2 seems to me more easily damaged than its predecessor. But first, the obligatory anecdote:

After a 20-second wait, I was patiently led through a number of attempts to stop the poltergeist that seems to have taken over the scroll wheel of my first-generation Kindle. (I knew there would be a penalty for reading books about the supernatural.)

Nothing worked. I’m pretty sure the little wheel’s switch is just worn out. Since I could easily spend $180 buying broken Kindles for parts and still not fixing it, I went ahead and ordered a refurb. I know that for another $100 I could have a Kindle 2, but the messages here seem to suggest that it may be even more delicate than the original. Any comment on this?

One other point. Dave, the chap I spoke with, definitely here in the States, was quick to alert me about the 90-day warranty on the refurb. You should be so lucky as to get this guy.

BG

#35bglassmanAugust 13, 2009, 11:51 am

Oops, that should have been “seems to *be* more easily damaged”…

#36Tina KeelingAugust 26, 2009, 6:50 pm

I was thinking of getting one until I read these horror stories. so I sent an email to amazon/kindle about the screen problem, here is my reply:
————————————-

I do understand that you would like to know how much will be the replacement cost for replacing the broken screen of kindle.

Please be assured that if it is a manufacturing defect (broken screen) we will replace the kindle for you without any cost within the warranty period.

If after the warranty period the problem happens, we will replace the kindle for the cost of $135.00.

Please note that Kindle comes with a One-Year Limited Warranty against defects in materials and workmanship under ordinary use.

You can read the full text Kindle’s warranty here:

http://www.amazon.com/kindlewarranty

There’s also an optional 2-Year Extended Warranty you can purchase separately within 30 days of the date your Kindle ships to add an additional year and more comprehensive protection, including coverage for accidental drops and damage (limited to one incident).

The optional 2-Year Extended Warranty for your Kindle is sold and administered by Service Net, a third-party warranty service provider. Please contact Service Net at 877-441-3836 for assistance–they’ll be happy to help.

You can purchase the 2-Year Extended Warranty for Kindle within 30-days of the date your Kindle shipped at this page:

http://www.amazon.com/dp/B001P81618

Please see the page above for full details about the Extended Warranty. In general, it covers repair or replacement under the terms of the warranty if your Kindle is damaged.

The warranty is registered to the Kindle you buy it for and can’t be transferred to another device. However, the warranty stays with that Kindle under the original terms and transfers to new owners if you sell your Kindle or give it as a gift.

If you need further assistance, you can also reach our Kindle Specialists directly by calling 1-866-321-8851 (Outside of the United States: 1-206-266-0927).

I hope this helps. Thanks for checking out Kindle.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=agqyrxdg3391367342
If not, click here:
http://www.amazon.com/rsvp-n?c=agqyrxdg3391367342

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Mahesh
Amazon.com
We’re Building Earth’s Most Customer-Centric Company

#38SSinghAugust 27, 2009, 9:02 am

My kindle wasn’t covered under warranty because of waterdamage and I sent mine to a third party portable electronics company http://www.portatronics.com/index.php?cat=c87_Ebook-Readers.html and they got it up and running for me again for $99 just fine. The only other option if you’re tech savy you can google for take apart guides and try to replace the broken part yourself.

#39BillSeptember 5, 2009, 6:29 pm

I just dropped my Kindle in my driveway this morning and the screen must have cracked on the inside. So I called Amazon support and for $99 and free 2-day shipping (Prime Member) I will get a refurb 1st generation Kindle on Thursday. The one downside I think is that they don’t have an upgrade program like pay 175 for a 2-gen Kindle and send in your damaged 1-gen. I would have gone for that but 99 bucks for a 1-gen is way better than ordering a 2-gen for 299.

#41Roy B.September 8, 2009, 5:13 pm

Getting kindled is a nice way of saying I was f—-d! My wife is an avid reader so I thought the novelty and convenience of the KindleX would be an appropriate Birthday gift. I also got her the fancy leather bound case for it. After 11 weeks it stopped working. Half the screen showed a picture of an Author, the other half was a bunch of lines. I called Kindle support. They wanted to see a picture of the screen so I e mailed a digital photo. Their response was the lines on the screen were consistent with damage occurred by dropping the unit. I disagree since just my wife and I are in the house, we didn’t travel with it, and it just sits on the night stand charging during the night, and she reads before bedtime.She loves it, and too say she babies it would be an understatement. No way this was damaged, there is a defect, hands down! I went through two supervisors and explained everything. Nope, I’m on my own; and they suggested that I can buy a refurbished one for $150.00, after spending upwards of $500.00 less than 3 months ago. I would only expect this from a fly by night operation, not Amazon. I have had an account with them for several years, purchasing books, movies, music, and other merchandise. That’s done, screw them. Hope Jeff Bezos gets to read this.

#42Roy B.September 10, 2009, 3:51 pm

Folks, it would appear that there is an avalanche of issues with the Kindle, particularly the screen, and how fragile it is. The only way for Amazon to address this without taking a big $ hit, is to hide behind the jibber jabber of their customer service reps scripted responses. Five hundred bucks won’t make or break me, but I was prepared to purchase several of these as Xmas gifts for family members. I will tell my horror story as often as I can to anyone and everyone who’ll listen. Good Will is earned through exceptional customer service over a long period of time, and quickly lost through one bad experience. Shame on you Amazon!

#43AbbySeptember 13, 2009, 3:56 pm

Not to pile on, but I’m in the same boat as a lot of you. I purchased mine 1.5yr ago, and loved it. Recommended it to everyone I met, and purchased thousands worth of books for it (I’m an avid reader). Suddenly the scroll bar on the side doesn’t work any more. I called Amazon. They’re response is that I’m out of warranty and out of luck. I can buy a refurbished one for $99. The silly thing is, I spend more than that every month on books — They would have made their replacement money back from me quite quickly. Now I’m irritated and disappointed. I’ll probably have it repaired with a third party just so I can access my old books, but I will purchase a Sony eReader next time.

#44Holly JSeptember 18, 2009, 3:11 pm

I have the same problem with the screen on my kindle. I have a prosthetic leg and accidentally sat on it. Needless to say the screen was no match for the titanium. Does anyone know of a third party that can repair it?

#45P. RadSeptember 21, 2009, 8:13 am

Have you tried: http://www.portatronics.com/index.php?cat=c87_Ebook-Readers.html. Also, http://www.justanswer.com/computer/kindle might be able to help you with questions if you want to repair it yourself.

#46MIke CSeptember 25, 2009, 5:32 pm

All be warned about PORTATRONICS , we sent our kindle in for repair and have not heard from them in over a month. we tried to call the 20 times but their phone system is a complete joke you can never get a person and then the system hangs up on you. Nor do they answer your emails , we have sent 5 now. We are contacting our credit card company today to cancel charges….but still out my Kindle

It sounds and looks like this gig is one big scam . Top bad i thought finally some reliable repair for kindle…..

Be warned.

#48KeithNovember 28, 2009, 2:08 pm

My screen broke (it was dropped) on my 1st generation today. I’ve had it since Nov 2007. I called Amazon and they are sending me a replacement (refurb) for $99. I have to send back the old one. No complaints from me.

#49ArtDecember 23, 2009, 9:20 pm

I purchased a kindle 2 last march. unfortunately, a few months later, i tossed a battery into the trash can, but missed. the battery hit the kindle’s screen, needless to say, it no longer works. I called amazon, they offered a $100 dollar repair. the $350 purchase price was still smarting, so i put off repairing it for awhile, and just now am trying to get it repaired.

my experience so far has not been fun. after wading through amazon customer service to recover my amazon account (somehow i had made 2 accounts with the same email address), the kindle support line promptly told me that my only options were to A)buy a refurbished or new kindle 2, or buy a new DX. When i told him of the previous offer to repair it for $100, he tried to tell me that no service like that has ever been offered.

If thats good customer service, then i’m the Dalai Lama. Like many of the posters above, i believe in what the kindle represents. i adore the technology, and owning a kindle brought back my love of reading.

I don’t expect them to fix it for free, but not having ANY repair/refurbish option at all is just ludicrous. Amazon needs to rethink their game plan if they intend to keep any customers, ever.

I plan on continuing to call the so called “customer service” people until i get this resolved. i’d love to trade in my broken one and get a slight discount on a DX, or just have a discounted kindle 2. Either way, i feel entitled to a resolution of some sort. All this stonewalling and service rep scripted runarounds is just making me angry.

On another note, i want to punch whoever decided to have the lowest quality hold music humanly possible.

#51MikeDecember 24, 2009, 1:27 pm

how come the screens are impossible to find online for purchase anywhere?
i have a broken gen1 and a broken dx.

Amazon wants too much for the repair so i have been waiting for over six months now for for amazon to start having to address the problem differently or for parts to be sold cheaper etc. there doen’t see to be any progress being made.

i have since recommended to everyone that talks about the nooks, ereaders, or kindles etc, to wait until the price drops to about $100 since they are so fragile

#53John P.January 10, 2010, 9:40 am

I guess I am one of the many. Shortly after receiving my Kindle, it was so sensitive it would jump form one page to another some hundreds of pages away or back to the Home site or anywhere it chose. It was almost impossible to hold it without hitting the Back button which I have found no use for whatsoever. Well, on a trip, I packed it in my suitcase and checked my bag and when I unpacked it the screen was broken. Judging from the posts, I am sh_t out of luck. A lesson learned from Amazon. Not the customer service but the customer no-service company.

#54JamesJanuary 18, 2010, 4:28 pm

Well add me to the list of VERY unsatified kindle owners. I'm an instructor and HAD (very past tense) recommended the Kindle to many of my students and other people who had asked me about it. I purchased a DX last summer only to drop it a few months later and have the screen crack. It was IN the "official" Kindle case and only cracked because of hinge of the case popped out when it hit the floor. I contacted Amazon support several times only to be told that dropping it wasnt covered. When I explained that it cracked because of the case and not from me dropping it, they would put me on hold only to come back and tell me I could purchase a refurb DX for $250. That was three months ago. At this point I may pay the 250 to get the refurb BUT only so that I can sell it for hopefully a little more and purchase a Nook or maybe the Entourage Edge.

#55jdJanuary 21, 2010, 8:55 pm

Kindle customer service was fantastic when I called today. I was having problems with the screen after unpacking my 7-month old Kindle from a travel bag, and didn’t have high expectations after reading these posts. Instead of insisting that I had user-inflicted damage, the CSR told me it was covered under warranty and is sending a new unit tomorrow with pre-paid shipping for the return of my old one. He was polite, helpful, and accomplished far more than I had any reason to expect since the damage could have been caused during travel. Great service, great results from Amazon!

#56MarcusJanuary 25, 2010, 11:06 pm

I had an excellent experience with Amazon. I’ll admit that my Kindle is still within warranty, however. The customer service rep was very friendly, and immediately sent me a replacement Kindle after I told him that the screen was unreadable due to all of the horizontal and vertical lines blocking the text. We didn’t drop it, sit on it, set anything on it, or anything that would have caused it to break. All we did was turn it on after a month of nonuse.

#57DougJanuary 28, 2010, 4:38 pm

I found the Skype number in this forum and called it for support. My 15 mo old Kindle had frozen up. Whether the device was on or off, I could see only the bottom inch or so of the screen where I had typed a search when the thing froze. Support was very helpful and had my back in business after they walked me through resetting the device. Whole call took less than 15 mins. Good service experience.

#58adminFebruary 1, 2010, 7:31 pm

@John. You can always try eBay for spare Kindle screens. I have seen them selling on eBay but they go out of stock from time to time. Of course, that is if you want to repair your Kindle yourself.

#59WalterMessinaFebruary 13, 2010, 6:15 pm

I spoke to Kindle customer service to day in reference to repairing my Amazon kindle unit. No help. Said I could send the unit in for repairs for $99.00 and they would send a replacement. But they are out of replacement units. I asked if they have any trade in for a new unit. I was to they do not. My unit was purchased in October 2008. I am surprised that Amazon does not help OR OFFER A TRADE IN PROGRAM.

#60MichaelFebruary 13, 2010, 9:17 pm

I broke my Kindle 1 screen. My Kindle was a refurb so I expected nothing but called “just in case” it was repairable.

It was not but for $99 I was offered a replacement. I took it and love it.

Back when the cassette walkmans were new I realized we’d entered the “throw away & replace” age of electronic gadgetry. For under $100 I was re-kindled. What’s not to like?

#61MarkDelmFebruary 16, 2010, 2:12 am

If you want to install the screen from Ebay yourself, there is a Kindle Repair Guide that shows you how to take it apart at http://www.portatronics.com/guide. There are repair services that can do it for you at the same website.

#62mxidisJuly 1, 2010, 12:39 pm

I opened my suitcase on a business trip to find that my kindle screen had somehow cracked between all of my clothes. I immediately called Amazon's Kindle Support Phone number and after a bit of confusion verifying the device was mine, I was told that they would replace it with a new one at no additional cost. They even sent me a shipping label so I didn't have to pay UPS an arm and a leg to send it back to Kentucky. The people at Amazon have obviously improved their customer service from when a lot of you talked to them. Thanks Amazon!!!

#63tcmJuly 23, 2010, 4:09 am

I purchased an early Kindle and gave it to my folks as I rarely used it. It failed to start up recently and I replaced the battery. Still no luck getting it going and after reading the reviews on Kindle repair I was hesiant to call the repair number (1-866-321-8851). There was less than a one minute wait and the problem was readily resolved. The service was great and the person, probably from another country based on the accent, was knowledgable and couldn't have been nicer. Great product, great service.

#64Don WickhamOctober 1, 2010, 12:30 am

It was a bad wall charger in my 16 month old Kindle 2 when the battery went dead. I read comments on the web that the Kindle 2 would charge from the USB port, but that would not work. I took a chance to replace the Wall Charger, ordering the cheap package from Amazon for a Wall Socket, USB car charger USB
, auto travel charge, earphones and screen protector for less than $5.00.

It took awhile to arrive, but the wall charger worked and I have the auto travel charger as well. Hurrah.!

#65sarahOctober 8, 2010, 7:30 pm

i am on my third kindle they replaced my first two free of charge because it was in my one year warranty now i'm having screen problems with the third one i think i keep having these problems because of the stupid kindle cover i brought for my kindle if they don't replace it this time i don't know what i'm going to do i have over $300 worth of books on it but i am not going to buy a new kindle and the underground places that fix it charge prices similar to a new kindle. point blank period i should have stuck with paperbacks because the kindle gets your hopes up gets you excited and then fails to deliver